Netplay cares about your privacy. This page explains transparently how we collect, use, store, and protect your personal information as a member of our platform.
Updated: 1 January 2026Six core principles that form the foundation of how netplay handles every member's personal data with full accountability.
All your personal data and financial transactions are protected by 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia to ensure your information remains inaccessible to unauthorized parties.
Netplay has never sold, rented, or traded members' personal data to any third party for marketing purposes, and never will. Your data belongs to you — we only use it for the purposes stated in this policy.
All of netplay's data processing practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations currently in force. We continuously update our internal procedures in line with the latest legislative developments.
You have the full right to access, correct, delete, or transfer your personal data. netplay provides a simple and transparent mechanism for you to manage your privacy preferences without going through a complicated process.
You may opt in or out of marketing communications from netplay at any time. Any unsubscribe request will be processed within the stipulated timeframe without affecting your core account services.
In the event of any data security breach affecting your personal information, netplay will notify you within the timeframe required by law and take immediate, effective remedial action.
As a trusted online gaming platform, netplay only collects information that is strictly necessary to provide its members with a safe, fair, and enjoyable experience. Generally, the data we collect falls into two main categories:
Information You Provide Directly
Automatically Collected Information
Netplay does not collect sensitive information such as biometric data, medical records, or religious beliefs unless specifically required for compliance with certain laws.
Netplay collects your personal data through several transparent and controlled channels. We ensure every data collection method complies with established data protection principles:
Every piece of data we collect has a clear and legitimate purpose. netplay uses your personal information solely for the following purposes:
| Purpose | Type of Data Used | Legal Basis |
|---|---|---|
| Account management | Name, email, password | Contract fulfilment |
| Identity verification (KYC) | ID document, address, date of birth | Legal obligation |
| Payment processing | Bank/e-wallet details | Contract fulfilment |
| Fraud prevention | IP, device data, activity logs | Legitimate interest |
| Service communications | Email, phone number | Contract fulfilment |
| Marketing & Promotions | Email, game preferences | Your consent |
| Analytics & Improvement | Platform usage data | Legitimate interest |
| Responsible gaming | Betting patterns, account history | Legal obligation |
Netplay will not use your personal data for any purpose other than those listed above without first obtaining your renewed consent.
Netplay does not sell or disclose members' personal data to third parties for their own marketing purposes. However, we share data in the following limited situations to enable the platform to function properly:
All third parties that receive netplay member data are bound by strict data processing agreements and are not permitted to use that information for any purpose beyond the scope of those agreements.
Netplay continuously invests in security infrastructure to ensure members' personal data is always protected from unauthorised access, loss, alteration, or disclosure. Key security measures we employ include:
While we take all reasonable security measures, no system can guarantee absolute security. You also play an important role by keeping your password and account login details confidential.
Netplay retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Our general data retention guidelines are as follows:
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection regulations, you have the following rights regarding your personal data held by netplay:
To exercise any of the above rights, please contact our data protection team via live chat on the platform or visit our FAQ We will process your request within thirty (30) days of receipt.
Netplay uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a personalised experience for members. The types of cookies we use include:
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the netplay platform.
In operating the platform, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs primarily when we use international cloud infrastructure providers with global data centres.
Netplay ensures that all international data transfers are carried out with adequate safeguards through:
Regardless of where your data is physically stored, the same data protection standards set out in this privacy policy will always apply to your personal information.
If you have any questions, concerns, or complaints regarding this privacy policy or how netplay handles your personal data, we encourage you to contact us directly.
The netplay Data Protection Team is ready to assist you through the following channels:
We are committed to responding to all privacy enquiries within seven (7) business days. For more complex complaints or those requiring further investigation, a longer timeframe may be needed and you will be notified accordingly.
Netplay reserves the right to update this privacy policy from time to time to reflect changes in our practices or new legal requirements. Any material amendments will be communicated to members via email or in-platform notification before taking effect.